Privacy Policy

Mint Security & Blinds

Last updated: 24 August 2026

Mint Security & Blinds is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, purchase our products or services, use our website, or interact with us through platforms such as Facebook or Instagram.

For the purposes of this Privacy Policy, “we”, “us” and “our” means Mint Security & Blinds, operated by Minty Group Pty Ltd.

1. What personal information do we collect?

Depending on how you interact with us, we may collect information including:

    • your name
    • phone number
    • email address
    • residential or project address

    • suburb and postcode

    • details about your property and project requirements

    • information you provide when requesting a quote or measure

    • information relating to products or services you purchase from us

    • correspondence and communications between you and our business

    • information you provide through our website, enquiry forms or social media

    • photographs or other information relating to your project where relevant
    • payment and transaction information where necessary to process an order.

We generally only collect information that is reasonably necessary for us to provide our products and services, respond to enquiries and operate our business.

2. How do we collect your information?

We may collect personal information directly from you when you:

    • contact us by phone, email or social media

    • submit an enquiry through our website
    • request a quote or measure

    • submit a lead form through Facebook or Instagram
    • purchase products or services from us

    • communicate with us about an existing job or enquiry

    • provide information to us in person.

We may also receive information through third-party platforms and service providers that we use to operate our business.

3. Why do we collect and use your information?

We may collect, hold, use and disclose your personal information for purposes including:

    • responding to enquiries
    • arranging site measures and consultations
    • preparing and providing quotes

    • supplying and installing products and services
    • scheduling and managing jobs

    • communicating with you about your enquiry, quote or order
    • processing payments and invoices

    • managing customer records

    • arranging products and materials from suppliers where necessary to fulfil your order

    • providing customer service and resolving issues
    • improving our products, services and customer experience

    • maintaining and improving our website and marketing

    • sending relevant marketing communications where permitted by law
    • complying with legal, accounting, insurance and regulatory requirements

    • protecting our business, customers and property from fraud or misuse.

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Marketing communications

If you provide us with your contact details, we may contact you about your enquiry, quote, order or services you have expressed an interest in.

Where permitted by law, we may also send you information about our products, services, special offers or other relevant business updates.

You can ask us to stop sending you marketing communications at any time by contacting us using the details below or by using an unsubscribe option where one is provided.

5. Facebook and Instagram lead forms

We may use Facebook and Instagram, operated by Meta, to advertise our products and services and collect enquiries through Meta’s lead generation forms.

If you submit your information through one of these forms, the information you provide may be shared with Mint Security & Blinds so that we can contact you about your enquiry.

We may use the information provided through these forms to contact you, discuss your requirements and arrange a measure or quote.

Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms.

6. Who may we disclose your information to?

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

    • employees and contractors who need the information to perform their role
    • product manufacturers and suppliers where necessary to fulfil your order
    • delivery or freight providers
    • payment processors and financial institutions
    • accounting, bookkeeping, legal, insurance or other professional advisers
    • technology and software providers that help us operate our business
    • website, advertising and marketing platforms
    • government agencies or other parties where required or authorised by law.

We do not sell your personal information to third parties.

7. Overseas disclosure

Some of the technology, software, advertising and business service providers we use may store or process personal information outside Australia.

For example, information submitted through Facebook or Instagram may be processed by Meta and information handled through other online business systems may be stored or processed by overseas service providers.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that information is handled appropriately and securely.

8. How do we store and protect your information?

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and how it is collected, information may be stored electronically using secure business systems, software platforms, email systems and cloud-based services.

We limit access to personal information to people who reasonably need it to perform their role or provide services to you.

No method of storing or transmitting information online can be guaranteed to be completely secure. However, we take reasonable measures to protect the information we hold.

9. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide ongoing services, to maintain appropriate business records, or where we are required to retain it by law.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Accessing or correcting your information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

We will generally respond to requests within a reasonable period.

In some circumstances, we may be unable to provide access to particular information where permitted or required by law. If this occurs, we will explain the reason where appropriate.

11. Privacy complaints

If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us so that we can investigate and respond to your concern.

Please provide as much information as possible about your concern so that we can properly investigate it.

We will review your complaint and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Cookies and website information

Our website may use cookies, analytics tools and similar technologies to help us understand how visitors use our website, improve website functionality and support our advertising and marketing activities.

These technologies may collect information such as your browser type, device information, pages visited and general website usage.

You can adjust your browser settings to manage or block cookies, although doing so may affect some website functionality.

13. Third-party websites and services

Our website or communications may contain links to third-party websites, including social media platforms and manufacturers or suppliers.

We are not responsible for the privacy practices of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The most recent version will be published on our website with the updated date shown at the beginning of the policy.

15. Contact us

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Mint Security & Blinds
Minty Group Pty Ltd
Email: admin@mintsecurity.com.au
Phone: 0400999136
Website: www.mintsecurityandblinds.com.au